1. IMPORTANT

By accessing or using the web site ("the Site"), you agree to be bound by the conditions ("the Conditions ") set out below. Throughout these Conditions, references to "we", "us" and "our" mean PIE Enterprises Limited ("PIE") of Caledonia House, 223 Pentonville Road, London N1 9NG and references to "you" mean the user of the Site. We may modify these Conditions from time to time. Accordingly, please continue to review the Conditions whenever accessing or using the Site. If you do not wish to be bound by such Conditions you should not access or use the Site. The Site is operated by PIE. If you have any comments, concerns or suggestions about the Site, please contact us at webmaster@thePIEguide.com.

 2. ORDERING THE PIE GUIDE

If you place an order for a PIE Guide, these Conditions will apply to your purchase.  Whilst we will try to fulfil any orders placed with us within any stated time, we shall not (save as otherwise required by law) be liable for the consequences of any delay or failure to deliver and all orders are accepted subject to availability.

Orders must be paid for at the time of ordering using one of the credit/debit cards identified on the Site order page, by sending us a cheque or arranging a BACS transfer as specified on the Site in the correct amount and all orders are conditional on subsequent validation of payment.

Your PIE Guide should reach you in perfect condition, but if it arrives in defective condition, please return it to us within 10 days and we will arrange to have it exchanged. 

Any orders placed are subject to your right of cancellation within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right.  Should you cancel your order we will then refund you the price you have paid for the goods excluding standard delivery costs already paid by us and the cost of any special service provided by us. You are under a duty to take reasonable care of the PIE Guide, which means it must be unused in order for you to exercise your right of cancellation.  

How to cancel:   Please notify us in writing or email as soon as possible of your wish to cancel.  If we have already dispatched the goods to you by this time, please appropriately package the goods with the receipt and send them to us so that we receive them within 10 working days after they were delivered to you.  Please note that you will be responsible for the costs of returning the goods to us unless we deliver the item to you in error or the item is faulty.  If we do not receive the goods back from you, we may arrange for collection of them from you and charge our cost of collection to you. When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item to you as soon as possible, and within a maximum period of 30 days.

Data Security: any personal information provided by you for the purposes of entering into a purchase transaction with us shall only be used for the purpose of administering your order and for the provision of after sales service to you. Such information shall not be released to any third parties.

Please be aware that in no circumstances shall we be liable for any indirect, special or consequential loss or damage arising from our supply to you of any goods ordered. This does not affect our liability in respect of death, personal injury or physical damage to property arising as a result of negligence on our part and does not otherwise affect your statutory rights.

All prices are specified in GBP Sterling, are inclusive of VAT and are correct at the time of publication on the Site.  We reserve the right to change our prices at any time by publishing revised prices on the Site.  If you are ordering from outside mainland UK, additional delivery charges and shipping costs and taxes may be payable.  Please contact us for quotes for international orders.  

Should you require further assistance, please email sales@thePIEguide.com.

 3. OUR SERVICES

Our bespoke mapping services as described on the Site may be subject to specific terms and conditions, which we may change from time to time.  Please contact us if you would like further information regarding any of our services described on the Site.

 4. COPYRIGHT

PIE or our licensors owns all copyright, database rights and all similar rights in this Site and the information contained in it. You may use the Site information and reproduce it in hard copy for your personal reference only. The information may not otherwise be reproduced, distributed, transmitted to any other person or incorporated in any way into another document or other material without PIE’s prior written permission. Any copy of the Site information that you make must retain all copyright and other proprietary notices shown on the initial download or print-out.

All content, graphics and trade marks contained in the Site are the property of PIE (except those belonging to third parties and included by their permission) and may not be used without written permission.

You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Site by any party or of any claim that the Site or any of the contents of the Site infringes any copyright, trade mark, or other rights of any party.

 5. USE OF SITE

You are wholly responsible for access and use of the Site by any person using your terminal or point of presence and you must ensure that any such person fully complies with these Conditions.

You agree to access and use the Site in a manner consistent with all applicable laws and regulations in the country from which you have accessed the Site.

The Site and the information on it are provided "as is" and (subject to your statutory rights) excluding any warranties, promises or guarantees of any kind, either express or implied, to the fullest extent permissible by applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. We do not accept responsibility or liability for functions contained on the Site and make no warranties regarding the accuracy, timeliness or completeness of the information or that the Site will operate uninterrupted or error-free or that defects will be corrected.

Information posted on the Site does not necessarily reflect the views of PIE.

Where we provide hypertext links to other locations on the Internet, we do so for information purposes only. Such links are not an endorsement by us of any products or services in such web sites and we do not necessarily support or approve of such web sites. You use such links entirely at your own risk and we accept no responsibility for the content or use of such web sites or information contained in such web sites. We have not verified the truth or accuracy of any content of such web sites.

When information is submitted to and retrieved from the Site, it is sent over the Internet. Due to the nature of the Internet, it is possible that third parties may be able to access this information. In no event is PIE responsible for the security of such information nor any loss or damage of whatever kind arising out of a third party's access to or use of or reliance on such information.

 6. PRIVACY POLICY

We may hold and process personal information obtained about you when you access the Site and use it to send you newsletters that you have subscribed to, identify opportunities and other products and services which may be relevant to you, to evaluate the effectiveness of our marketing and for statistical analysis.  

If you wish to be removed from any mailing list, please contact us at remove@thePIEguide.com and we will respect your request.

We respect any personal information that you provide and undertake to comply with the Data Protection Act 1998 ("the Act") and any other UK data protection legislation from time to time in place.

The Site logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This enables us to determine which parts of the Site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

All personal data whether held by PIE or by its sub-contractors or agents will be afforded a high level of protection against unauthorised or accidental disclosure, access or deletion. By agreeing to these Conditions you agree to such data being so used and that it may be transmitted to others as stated above.

If you have any questions relating to our privacy policy or if you object to your personal information being used as described above, please contact us at privacy@the PIEguide.com.

 7. APPLICABLE LAWS

The Site is not directed at any person in any jurisdiction where for any reason the publication or availability of the Site or content is prohibited. Those in respect of whom such prohibitions apply must not access the Site. We do not represent that either the Site or the information are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

The Conditions are governed by the laws of England and Wales and the parties submit to the non-exclusive jurisdiction of the English courts.